I'm Chris Carter, VP Technical Product Owner, AI at JPMorgan Chase. For 17 years I've led product and design teams at Chase, Microsoft, The Home Depot, and Audi, shipping AI, voice, and design-system work used at scale. This is my portfolio and my notebook.
Currently: VP Technical Product Owner, AI, JPMorgan Chase.
Based in Leander (Austin), Texas. Chapter lead, Friends of Figma Austin · Mentor, Interaction Design Foundation.
Selected companies
Case studies from seventeen years of shipped product. The problem, the call, and what happened after it launched.
During my time at Microsoft Research, I had my hands in several AI initiatives, one of which involved early GPT-3 prototypes from OpenAI. That work evolved into Windcrest under Microsoft Health Futures, which I ultimately shaped into Connected Care: a platform for caregivers that I shepherded from a blank canvas through three product waves over 18 months.
I owned the design of Audi Select from start to finish: the marketing website, the subscriber-facing portal, and the internal ops admin tool. At $1,395/month, subscribers could swap between Audi models whenever they wanted. We launched in Dallas-Fort Worth and picked up press from CNET, The Verge, Forbes, and Engadget.
Camino is a structured developmental reflection platform I designed and built with Walter, from the public marketing experience through Lumen's AI-guided reflections, progress model, account flows, and the Lexica follow-on path.
I was the design lead for the Mercari marketplace across web and mobile (iOS and Android). It's a peer-to-peer platform with over 100M installs where people list items in seconds and find deals up to 70% off retail, spanning clothing, electronics, collectibles, and just about everything else.
Three threads run through the work: the same three I write and speak about.
Turn an ambiguous AI opportunity into a product strategy, proof of value, and an execution plan your team can act on.
Bring clarity to a stuck product, align the people building it, and raise the bar for the customer experience.
Create the patterns, principles, and operating model that help product teams move faster without losing coherence.
Essays and working artifacts on AI product work. What breaks, what holds, and what I'd do differently. New pieces land here and on Substack.
Seventeen years designing at Fortune 500 companies. Diagnosed autistic at 35, now building unmasked.
The short version is the résumé. The longer version (the pattern recognition, the obsessive depth, the refusal to ship theater) is in the about page and the case studies.
Book fifteen minutes to talk about opportunities: a role, an advisory conversation, a speaking invitation, or an idea worth pressure-testing.
Book time to talk about opportunitiesFree 15 minutes, with Chris himself. No handoffs.
