howdy@carter:~$cat resume

Christopher Carter

VP Product Manager, AI — JPMorgan Chase & Co.
chris@designdream.is|Austin, TX|howdycarter.com|LinkedIn

AI Product Manager with 17+ years shipping products at the intersection of LLMs, agentic AI, and full-stack engineering. Currently VP Product Manager (AI) at JPMorgan Chase, owning roadmaps for AI-powered customer experiences across Voice, Machine Learning, and Fulfillment and Archive Services — shipping 100+ AI components within a $19.8B technology investment targeting 1,000+ use cases. Won Microsoft's Global Hackathon. Clients include Grammarly, Samsung, U.S. Army, and Southwest Airlines.

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Skills

Product and Strategy

  • Product Roadmaps
  • Cross-functional Alignment
  • OKRs
  • Go-to-Market Strategy
  • Stakeholder Management
  • Executive Communication
  • Agile/Scrum
  • Data-Driven Decision Making
  • Systems Thinking
  • Mentoring

AI and Engineering

  • Python
  • JavaScript
  • TypeScript
  • React
  • HTML/CSS
  • SQL
  • Git
  • LLM Integration
  • Machine Learning
  • NLP
  • RAG
  • Agentic AI
  • Deep Learning
  • YOLOv8
  • Detectron2
  • Prompt Engineering
  • Voice UX
  • Conversational AI

Design

  • Figma
  • Design Systems
  • Design Tokens
  • Interaction Design
  • Information Architecture
  • User Research
  • Usability Testing
  • Accessibility (WCAG)
  • Responsive Design
  • Prototyping
  • Motion Design
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Experience

Independent Practice

AI Product Manager + Engineer
2018 — Present
  • —Clients: Grammarly, Verizon, U.S. Army, U.S. Navy, Mercari, Indeed, Riot Games, Samsung, Southwest Airlines
  • —$200K+ earned across 59 projects as Expert-Vetted freelancer on Upwork
  • —Real-time object detection UIs using YOLOv8 and Detectron2 for defense applications

JPMorgan Chase & Co.

VP Product Manager, AI
Jan 2026 — Present
  • —Own AI product roadmaps across Voice, ML, and Fulfillment & Archive Services — shipping 100+ AI components serving 80M+ customers
  • —Drive cross-functional alignment between engineering, design, data science, and business stakeholders within $19.8B tech investment
  • —Define success metrics and OKRs for agentic AI products targeting 1,000+ use cases across the firm

JPMorgan Chase & Co.

VP User Experience, AI
Apr 2023 — Jan 2026
  • —Built AI solutions across Voice, ML, Fulfillment and Archive Services, Cash and Check ($76B revenue, 80M+ customers)
  • —Designed Enhanced IVR and Agent Assist — one of JPMC's first generative AI production pilots
  • —Shipped coded agentic AI components through LLM Suite (250K+ employees, OpenAI + Anthropic)

Microsoft

Lead Product Designer, Artificial Intelligence
Jan 2022 — Feb 2023
  • —Won Microsoft's 2023 Global Hackathon (VS Canvas); 20+ prototypes spanning AI, ML, computer vision
  • —Collaborated with OpenAI on LLM integrations before ChatGPT's public release
  • —3 AI products: 20% engagement, 25% satisfaction gains, 70% support inquiry reduction

Forevory

Director, Product and User Experience
Jan 2021 — Jan 2022
  • —#1 online memorial platform: 25% satisfaction, 23% engagement, 12% churn reduction
  • —15% revenue increase, 30% team productivity gains

The Home Depot

Staff UX Designer → Sr. UX Designer, Enterprise UX
Dec 2018 — Jan 2021
  • —Pro Xtra loyalty program: 2.4M+ users, $20B+ in sales, $100M incremental sales
  • —30+ engineers, retired 15+ legacy systems; presented to CEO and SVP

Audi AG (Silvercar)

Lead UX Designer
Jul 2018 — Nov 2018
  • —Audi Select luxury subscription; 10% satisfaction increase. Featured in CNET, The Verge, Forbes, Engadget

Earlier Career

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  • —Salesfusion — Sr. UX Designer: contributed to SugarCRM acquisition
  • —SubCentral — Design Lead: $150K seed funding; clients Tesla, Duolingo
  • —GiftCards.com — Sole designer through $128M acquisition
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Leadership and Impact

JPMorgan Chase

—Originated 'human in control' AI framework for design organization
—Created AI Heartbeat Newsletter, Monday AMA series, AI4Design Workshop
—Championed code-first design system with agentic AI components

Community

—Led Friends of Figma — Austin
—Mentored designers worldwide through IxDF
—Worked with Satya Nadella, Kevin Scott (Microsoft), Ted Decker (Home Depot), Sam Altman (OpenAI)
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Education

2021

IDEO

Designing Strategy — Uniting Rigor and Creativity

2020-present

Interaction Design Foundation (IxDF)

Certificate of Membership, Ivy League Design Education

Pittsburgh Technical College

Associate's Degree, Web Design and Interactive Development