Who is

Chris Carter.

Chris Carter is a product and design leader in Leander, Texas — VP Technical Product Owner, AI at JPMorgan Chase, where he leads the design function for machine learning in operations. Over 17 years at Fortune 500 companies including Microsoft, The Home Depot, and Audi, he has shipped AI, voice, and design-system work at scale, and he writes about what AI product work actually takes.

$0M+

Acquisitions influenced

$0B+

Platform sales supported

0.0M+

Active users on platforms designed

0%

Usability on voice banking

VP-level design leader
Experience Design Vice President, Consumer & Community Banking, JPMorgan Chase. Previously Lead Product Designer for AI at Microsoft. 17 years leading design at Fortune 500 companies and startups — not a senior IC, an executive who ships.
AI is the current edge, not the whole story
LLM UX, RAG, agentic workflows, conversational AI, voice and IVR systems, NLU — that's the current edge. Underneath it: design systems at enterprise scale, design engineering, UX research, growth and experimentation, service design, and 0-to-1 product.
Quantified impact
$248M+ in acquisitions influenced. $20B+ in platform sales supported. 2.4M+ active users on platforms designed. 92% usability on voice banking. 70% fewer support inquiries through AI. The numbers are in the timeline below.
How he works
Bring him the business problem. He diagnoses what is blocking customers, then ships the fix — one issue in flight at a time. A queue, not a calendar.

The full skill set

More than three buckets.

“AI systems, web, and product” is the surface. Here is everything underneath it — the complete range from 17 years across Fortune 500 companies, startups, and independent practice.

AI & Intelligent Systems

LLM UXRAG & Knowledge SystemsAgentic AIConversational AIVoice & IVRVoice InterfacesAI/ML UX

Design Leadership

Design LeadershipDesign Systems0-to-1 ProductService Design

Craft

Product DesignInteraction DesignVisual DesignMotion DesignInformation ArchitecturePrototypingDesign EngineeringWeb Development

Research & Growth

UX ResearchKano ModelingCROGrowth DesignExperimentation

Scale

Enterprise UX

The full picture

17 years, every lane.

AI systems, web, and product are the surface. Below is the full range — every role, the impact it shipped, and the skills it used. Filter by what you care about.

Filter by skill

Filter by domain

Impact

  • 92% usability score on NLU Phase 2 IVR systems
  • 15% reduction in operational costs through IVR optimization
  • 75% reduction in peer review time through LLM/AI adoption
  • Led design for 7 micro front ends, breaking the EV monolith into componentized architecture
  • Delivered future prototype to MLIO leaders driving agentic AI adoption

Skills used

AI/ML UXVoice & IVRAgentic AILLM UXRAG & Knowledge SystemsDesign SystemsDesign LeadershipEnterprise UXUX ResearchPrototypingDesign Engineering

Impact

  • Connected Care: 50K+ users reached, 92% patient satisfaction
  • 20% increase in user engagement on AI products
  • 70% reduction in support inquiries
  • 50% improvement in voice assistant and chatbot satisfaction
  • Launched 3 new AI-powered products

Skills used

AI/ML UXConversational AIVoice InterfacesUX ResearchPrototypingDesign LeadershipDesign Systems0-to-1 ProductKano Modeling

Impact

  • 23% increase in user engagement
  • 15% increase in revenue
  • 12% decrease in user churn

Skills used

Product DesignDesign LeadershipCROGrowth DesignUX ResearchExperimentation0-to-1 Product

Impact

  • 400K+ associates served by enterprise apps designed
  • $20B+ in platform sales supported

Skills used

Enterprise UXDesign SystemsUX ResearchDesign EngineeringService DesignInformation ArchitecturePrototyping

Impact

  • 10% increase in subscriber satisfaction

Skills used

Product DesignUX ResearchPrototypingDesign SystemsInteraction DesignVisual DesignMotion Design

Impact

  • Helped grow the company through its $120–128M acquisition by Blackhawk Network

Skills used

Product DesignCROGrowth DesignE-commerce UXDesign EngineeringExperimentationWeb Development

Impact

  • $248M+ in company acquisitions influenced
  • 2.4M+ active users on platforms designed
  • 720K+ users acquired in first year across products launched

Skills used

Product DesignCROGrowth DesignDesign SystemsWeb DevelopmentAI Workflow AutomationMarketing DesignBrand SystemsConsultingDesign Engineering

Drawn from the documented career record. No invented titles, dates, or metrics.

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Last updated October 10, 2026

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